Shipping policy

1. Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Once the order has been shipped, a confirmation email is sent to the customer with tracking information.

2. Delivery Times
Delivery times are estimated between 5 and 8 business days depending on the destination.
These timeframes are provided for guidance only and may vary depending on demand, peak periods, or logistical conditions.

3. Shipping Costs
Shipping costs are calculated at checkout.
Free shipping may be offered depending on current promotions.

4. Order Tracking
A tracking number is provided after shipment.
Customers can track their package directly online.

5. Delivery Issues
In the event of delay, loss, or a missing package, the customer must contact customer service at the following address: support@draviro.com

DRAVIRO is committed to finding an appropriate solution (reshipment or refund depending on the case).

6. Delivery Address
The customer is responsible for the accuracy of the information provided when placing the order.
No changes can be guaranteed after the order has been confirmed.

7. Customs and Taxes
For international deliveries, customs duties or taxes may apply.
These charges remain the responsibility of the customer.